1. Estimates
Free estimates provided on all repairs. No work will be done without customer approval.

2. Diagnostic Fee
$25 diagnostic fee for non-running or complex issues. Fee is waived if repair is approved.

3. Repair Authorization
Customer must authorize all repairs in writing or via text/email confirmation.

4. Parts Deposit
For repairs requiring special-order parts, a deposit for parts may be required up front.

5. Storage Policy
Completed repairs must be picked up within 7 days unless another date is agreed upon in writing.
After 7 days, a $5/day storage fee will apply.

6. Abandoned Equipment & Lien Policy
If equipment is not picked up and paid for within 180 days, it may be sold under Tennessee’s Artisan’s Lien Law (T.C.A. § 66-14-101) to recover repair and storage costs.
Rosie’s Repairs reserves the right to retain or sell the equipment after this legal holding period.

7. Payment
Payment is due in full upon pickup or delivery. We accept cash, card, and electronic payments (Venmo, PayPal, etc.).

8. Warranty
30-day warranty on labor. Parts are covered under manufacturer warranty, if applicable.

9. Customer-Supplied Parts
No warranty on customer-supplied parts. Labor warranty still applies.

10. Completed Repair Pickup
The person picking up the equipment is responsible for full payment, regardless of who dropped it off.
Equipment will not be released until payment is received in full.
If alternate pickup arrangements are needed, they must be made in advance.

11. Pickup for Repair – Cost
Rosie’s Repairs offers equipment pickup and return delivery for $25 within a 15-mile radius of Marshall County, TN.
For locations beyond that, a fee of $1 per mile (round trip) applies.
This fee covers both pickup and return, regardless of whether repairs are approved.
If the customer cancels after pickup or declines service, the fee still applies and is non-refundable.

12. Pickup for Repair – Safety
When Rosie’s Repairs is picking up equipment from a customer’s property:

• All animals — especially aggressive dogs — must be properly secured.
  
  

• Equipment must be easily accessible at ground level and ready for transport.
  
  

• If the machine is blocked, buried, or requires significant labor to reach, pickup may be refused or rescheduled.
  
  

• The customer is responsible for providing safe, clear access to the equipment.
  
  

13. Photos & Serial Numbers
For your protection and ours, equipment may be photographed and serial numbers recorded upon intake.

14. Refusal of Service
We reserve the right to refuse service for abusive behavior, unsafe equipment, or non-payment history.

15. Workload & Turnaround

Rosie’s Repairs operates as a single-technician service. Repairs are handled one machine at a time, in the order they are approved. This ensures the best attention to detail, but may affect turnaround time during busy periods.